The Co-operators announced the appointment of Kevin Daniel as its new executive vice-president and chief client officer, effective December 21, 2018.
Daniel is currently executive vice-president and chief operating officer for Co-operators Life Insurance Company and president and chief operating officer for The CUMIS Group Limited. In his new role, he will be responsible for leading The Co-operators client engagement functions, including sales and service, contact centre operations, property and casualty claims and client service operations.
"Kevin is a seasoned and respected leader who has guided our life insurance company through some of its most significant economic challenges – helping The Co-operators become a stronger and more diversified organization," says Rob Wesseling, president and CEO. "He has skillfully led substantial organizational change, while building a strong life insurance offering for our clients and honing our wealth management capabilities. Kevin is well-positioned to ensure our clients continue to receive the industry-leading service they have come to depend on from The Co-operators."
Since joining the organization in 1986, Daniel has held key leadership positions in both our property and casualty and life insurance businesses, including vice-president of finance for Co-operators General Insurance Company, vice-president of finance for Co-operators Life Insurance Company and senior vice-president and chief financial officer for The Co-operators Group Limited. He has been an integral member of the organization's senior management team for the past 15 years.
"I am excited to lead our client engagement area as we enter our next four-year corporate strategy," says Daniel. "The Co-operators continually ranks among the best in the industry when it comes to client satisfaction – thanks in large-part to our advisor network serving local communities, and our best-in-class claims and contact centre staff, across Canada. Our advisors, along with our dedicated corporate staff, are committed to protecting the financial security of our clients. They play a critical role in fulfilling our promise to ensure clients are free to choose how, when and where they do business with us. It's an honour to work with them."
Daniel holds his Chartered Professional Accountant designation and a Bachelor of Arts degree from the University of Guelph. He is vice-chair of Connecting People for Health Cooperative Limited and has served on the boards of directors for the Canadian Life and Health Insurance Association, Saskatchewan Co-operative Association and Hospitals of Regina Foundation.