Klugman has held the CEO position since 2004. He announced he will step down at the end of January 2021, when his current contract expires. "We have a super strong team, and a great organization is more than one person," Klugman told the Waterloo Region Record.
Communitech's Tech Roundup reported that Klugman "has not yet decided what his next project will be, but plans to spend a good portion of the next year helping establish a major new Communitech initiative called Outposts, which was announced at the organization’s annual general meeting in late September". Outposts is a program designed to help scale-ups hire sales staff outside of Canada. The Outposts – in the form of legal entities established in the U.S. and the U.K. (with plans to expand to all G20 countries in the future) – will take care of the back office – payroll, pension, legal and the like – associated with a new hire.