In response to the challenges associated with the current COVID-19 pandemic, Grand River Transit (GRT) is making the following changes:
· Effective immediately, GRT service will be free until May 31, 2020
· Weekday bus service will be reduced starting April 20 due to reduced staffing levels and low ridership; and
· GRT’s customer service locations will close to the public April 10.
“We recognize that transit is a critical service for many people in our community and that there are many who are struggling financially because of this pandemic,” says Peter Zinck, Director of Transit Services. “We remain committed to providing reliable service during this difficult time for customers carrying out essential trips. At the same time, I strongly discourage riders from using transit unnecessarily. Please only travel on transit if the trip is essential.”
Customers with an April monthly pass will automatically have that pass rolled over to the month when fare collection resumes, and do not need to contact GRT. Customers in exceptional circumstances who require a refund can call 519-585-7597 ext. 7243. GRT encourages customers to call rather than visit customer service in person, as security controlled entry will be in place and only three people will be permitted into the centres at a time.