Posted Tuesday February 11, 2020

Future Vision

City of Cambridge begins 2020-2023 Strategic Plan process

The City of Cambridge will begin the process of updating the City’s corporate strategic plan, Cambridge Connected.

The strategic plan helps to connect the community’s vision and goals with the City’s mission, values and actions. The City’s first four year strategic plan was adopted in 2016 and brought together stakeholders in an extensive engagement process to establish goals and objectives. With Cambridge Connected 2020-2023, the City has an opportunity to refresh and refine these goals and actions in order to ensure that they still reflect community priorities.

“The strategic plan is a key document for our City, helping to guide staff and council as we work to improve the services we deliver to our citizens,” says Mayor Kathryn McGarry. “By consulting with the community we can ensure our plan reflects what matters most to the community. I encourage everyone to get involved and help us define Cambridge’s direction over the next four years.”

There are two main activities taking place in February to launch the process of updating the plan: a community-wide satisfaction survey and a public launch event.

The community satisfaction survey will look to gain insight on resident’s thoughts on City services and overall quality of life. A telephone survey of randomly selected residential cell phone and landline numbers will be conducted by Forum Research during the week of February 10. Alongside this, an online survey will be available through Engage Cambridge beginning February 11 until February 28.

This is the first time the City has conducted a statistically significant survey of this kind, and the feedback received will identify current community priorities and provide a benchmark for future work.

The Cambridge Connected launch event will take place at the Old Post Office - Idea Exchange on February 26 from 6:30 - 8:30 p.m. A variety of displays and information will be available to provide more information on the process and how to get involved. Keynote speaker Sylvia Cheuy from the Tamarack Institute for Community Engagement will discuss the role of collaboration in creating positive community change. The event is free but please register in advance.

The City looks forward to updating its strategic plan over the next several months and connecting with all stakeholders to ensure the City’s services reflect the priorities of the people who live, work and play here.

For more information or to sign up for ongoing updates about the strategic plan project, visit

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