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_________ Tuesday November 25, 2014 _________

Exchange Magazine
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First Contact

Mark Plotkin: What the people of the Amazon know that you don’t

"The greatest and most endangered species in the Amazon rainforest is not the jaguar or the harpy eagle," says Mark Plotkin, "It's the isolated and uncontacted tribes." In an energetic and sobering talk, the ethnobotanist brings us into the world of the forest's indigenous tribes and the incredible medicinal plants that their shamans use to heal.

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Oil - Video

OPEC Will Make a Production Cut: UBS Wealth's Gordon

Bloomberg - Wayne Gordon, a commodity analyst at UBS Wealth Management, discusses the outlook for OPEC oil production with Bloomberg's Rishaad Salamat on "On The Move Asia."

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Protectionism

The coming CETA litigation boom

There will be a significant increased risk of Canada being sued by banks, insurers and holding companies - By Scott Harris Trade Campaigner Council of Canadians

EDMONTON - After five years of negotiations, Canada and the European Union announced on September 26, 2014 that the Comprehensive Economic and Trade Agreement (CETA) had been finalized. For the first time since negotiations began the official text was also released, finally giving citizens on both sides of the Atlantic a look at the complete agreement, which faces growing opposition - particularly in Europe - centered on concerns about CETA's investment protection rules.

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Publishing

Laurier celebrates the recent publications of 58 university-affiliated authors

WATERLOO – Wilfrid Laurier University will be toasting the recent publishing accomplishments of nearly 60 Laurier-affiliated authors at a reception for invited guests Tuesday, Nov. 25 from 5-7 p.m. at the university’s Waterloo campus Library.

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Financial District - Video

New York Tops London in Financial Clout Poll

Bloomberg- A string of scandals and uncertainty over Britain’s membership in the European Union has seen New York steal a march on London as the world’s most important financial center, according to a new survey. Bloomberg's Tom Mackenzie reports.

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Weather Watchers

Seeking local weather watchers across the watershed

By Janet Baine, GRCA

Cambridge - Weather watchers can become “citizen scientists” and share their data through a volunteer network that has come to Ontario. “This will help us document storms and snow,” says the Grand River Conservation Authority’s main weather and flood watcher, Dwight Boyd, who hopes many people in the watershed will join this network. “Lots of farmers and others already have rain gauges and are collecting this information. This organization offers a way for people to engage and share their weather information to help us at the same time.”

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Xmas Sale

BlackBerry Announces New Holiday Deals

New Trade-Up Program Encourages iPhone Users to Switch to BlackBerry Passport

Waterloo – BlackBerry Limited introduced a host of holiday offers, making it easy and more affordable for customers to purchase new BlackBerry® smartphones for the holidays.

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Health Care

Ontario Takes New Action to Reduce Smoking and Obesity Rates

Legislation Introduced to Help Families Make Healthier Lifestyle Choices around e-cigarettes

Queens Park - Ontario is introducing legislation to protect youth from the dangers of tobacco and the potential harms of electronic cigarettes, known as e-cigarettes. Also included in the legislation are measures to help families make healthier food choices by giving them caloric information when eating out or purchasing take-away meals. “The health impacts related to smoking and obesity are serious issues affecting our children and youth, as well as the sustainability of our health care system.

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Retail

Deck the Halls, Not Your Customers

10 Tips for Effectively Handling Customer Complaints During the Holiday Rush

New York, NY — For the customer service sector, the holiday season is crunch time. With more shoppers, more sales, more shipping, more advertisements, and more product demand, there's (so much) more potential for something to go wrong. At the same time, shoppers' expectations are never higher. They don't just want to check every item off their lists; they expect their shopping experience to be fun, festive, and full of good cheer. (It's the holidays, after all!) No pressure, right?

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Entrepreneurship

Waterloo's Velocity hosts pitch competition this week

Kitchener - Velocity, an entrepreneurship program from the University of Waterloo, invites you to the 11th Velocity Fund Finals (VFF) on Thursday. Startups and students will compete for prizes totalling more than $100,000.

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Global Events

Woodworth Supports Cyprus

OTTAWA - Stephen Woodworth, Member of Parliament for Kitchener Centre rose yesterday in the House of Commons to draw attention to the recent escalation in Turkey's aggressive attitude toward the Republic of Cyprus.

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Complaint Tips

Are Your Customer Service Scripts Naughty or Nice?

Five Quick Responses to Customer Complaints

New York - The last thing a stressed, dissatisfied holiday shopper wants to hear you say is: "You're wrong." What they want to hear is that you understand them, appreciate them, and agree with them on the importance of the value they have cited in their complaint.

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Manufacturing

Stronger Manufacturing in Southern Ontario

Investment in skills training to support 8,000 workers in Ontario’s manufacturing industry

Mississauga - Industry Minister James Moore announced $9 million to support manufacturers in southern Ontario. This investment will help manufacturers do what they do best – innovate, grow, create jobs and compete globally.

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Homelessness

Waterloo Region first community in Canada to pilot 20,000 Homes Campaign

Waterloo Region – Waterloo Region will be the first Canadian community to pilot the 20,000 Homes Campaign, which aims to permanently house 20,000 of our country’s most vulnerable people experiencing homelessness by 2018.

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Flood Warning

Flood warning upgraded for New Hamburg, Ayr

Flood warning: Nith River

Cambridge - Levels at the Nithburg gauge upstream of New Hamburg are continuing to rise. Additional rain has occurred over the past couple of hours. Based on this information, the flood warnings for New Hamburg and Ayr are being upgraded.

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Mobile

BlackBerry Passport Now Available in Red and White

New Colours Celebrate the Holidays and Offer Users Choice to Best Suit Their Styles

Waterloo – BlackBerry Limited introduced a white colour BlackBerry® Passport and a limited edition red colour BlackBerry Passport. Just in time for the holidays, customers in North America will be able to purchase red and white BlackBerry Passports on ShopBlackBerry.com and Amazon.com.

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Land Claims

Professor’s book on Aboriginal land claims agreements wins prestigious prize

WATERLOO – Christopher Alcantara, an associate professor of Political Science at Laurier, has been awarded the Canadian Studies Network’s Prize for the Best Book in Canadian Studies. Alcantara received the prize for his book, Negotiating the Deal: Comprehensive Land Claims Agreements in Canada, published in March 2013.


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Energy

Windstorm causes power outages to more than 87,000 Hydro One customers

For outage updates, download Hydro One's free mobile app on smartphone and tablet devices. Customers can check the status of power outages anywhere in Hydro One's service area.

TORONTO - The windstorm that started early yesterday afternoon continued to cause outages to Hydro One customers in Ontario we;; into the evening. Wind gusts of more than 100km/hr have downed power lines and broken poles, causing more than 400 power outages affecting 87,000 Hydro One customers.

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Appointment

CarProof Names Ed Woiteshek CEO, Paul Antony to continue as Chairman

LONDON - CarProof Corporation announced today that it has appointed Ed Woiteshek to the CEO position. Paul Antony, founder and previous CEO, will be Chairman of the Board. "Ed helped lead the purchase of a minority share of CarProof by Hellman & Friedman and has been on our Board of Directors for the last 14 months. His knowledge of our company and of the industry we operate in is impressive and he's brought immense value to the boardroom in the last year," said Antony.

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Growing Older

Annual mayor’s forum on age-friendly Waterloo

Waterloo - Residents are invited to the annual mayor’s forum on age-friendly Waterloo to learn how, as a community, we can foster healthy and active aging in Waterloo and to consider the next steps for moving forward.

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