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Guest Column
Can't We All Just Get Along? Understanding Six Workplace Personalities
By Shari Frisinger
Managers have the difficult task of overseeing diverse teams in the
workplace, and finding ways for them to be as productive, creative and
efficient as possible. While this may seem like an impossible task,
especially as organizations cut back on resources and spending in an effort
to survive the recession, it is not impossible to create harmony in a
diverse environment. The key is understanding these different office
personality types, and how to motivate them and keep them happily working
together.
Each of us has our own natural style of thinking, processing information,
problem solving and communicating. Conflict often arises when communication
appears to be at a standstill - or when someone has mis-communicated his or
her message. By learning to give the other person the information he needs,
in the manner he can process most efficiently, you can actually increase
productivity and create a more harmonious work environment.
Take a look at the different personality types below; identify your
colleagues and direct reports, and use their personality strengths to drive
results in your organization.
Commanding Drivers focus on tasks, goals and the bottom line. They take
charge and make decisions quickly even if they do not have all the details.
Often, they can be blunt, rude, condescending and/or sarcastic - without
realizing it. They need the freedom to explore alternative options. They do
not prefer to work beside other team members, and will do better on their
own or leading the team. They speak loudly and confidently, so you must do
the same to keep commanding drivers on task. Have them work on individual
projects, whenever possible, and give them accolades on how they took the
lead to resolve a challenging situation.
Enthusiastic Adventurers keep their eye on the goal: the very high goal.
They have strong egos and are not hesitant about using it to their
advantage. They are fast-paced and get restless easily - they need a lot of
variety. They also enjoy challenges - either challenges to achieve goals or
to accomplish the 'impossible'. Debates and confrontation are an everyday
part of life. Often, they use their hands for emphasis while talking or
making a point. Assign enthusiastic adventurers to start new projects,
particular those that need kick-offs full of excitement. Reward them with
public recognition for their work, and praise them in front of others.
High Energizers can quickly become frustrated with others who do not match
their pace. Optimists, they have a very outgoing, creative personality,
thriving in the company of others, especially in a fun environment.
However, their inattention to details can cause them to let things slip
through the cracks, especially when under pressure. Their need for change
has a direct effect on their leaving partially-completed projects for others
to finish. Give high energizers the chance to lead a group meeting,
particularly one for brainstorming or motivating. Allow them to share their
creative thoughts but rein them in if their conversations go off on a
tangent. Reward them with lavish public praise on how they inspired others.
Summary: These three personality types tend to work fast - whether walking,
talking or making decisions. They need to be in control of situations. They
generally are 'big picture' visionaries and do not work well with details.
They have strong personalities with little or no patience; they can quickly
become irritated and verbally annoying. They prefer being to the point and
focused on the end result. Because of this, it is not unusual for others to
perceive them as unfriendly and arrogant. They may not receive negative
feedback very well. They often take a forceful approach, either hostile-like
or extremely persuasive. Situations become all about "them" and how weak or
soft they appear to others. Black and white thinking prevails; they always
have a need to "win." Use these personality types to your advantage by
assigning them to work on projects that need a strong dynamic leader.
Motivate them in the workplace by giving them bottom line outcomes and let
them fly!
Supporting Cheerleaders need to be accepted by the group. They avoid
conflict and can't understand why everyone can't get along. They are loyal -
to their family and friends and also to their group, to their leader and to
the company. They may have difficulty staying focused on both the big
picture and the small details. They will handle 'feelings' before they do
business. They are the team members that smooth over the ruffled feathers of
others. When you first approach them, engage in small talk before focusing
on the business reason for the visit or phone call.
Dependable Stabilizers enjoy a steady slower pace, and are very
team-focused. They need their routines, and the status quo gives them
comfort. They are low risk takers, and will see what everyone will do first.
They are flexible, and get along well with others. They tend to shy away
from conflict and disagreements. Once you give the Dependable Stabilizers
tasks to do, you can rest assured it will be thoroughly completed by the due
date. They may not respond to a question or request immediately - they will
think it through and carefully compose their response. Allow them this time.
Analyzing Perfectionists are introverted, work at a slower pace and prefer
to work alone. Cautious by nature, they will check, double check and recheck
their figures and conclusions. They tend to analyze and logically walk
through mounds of details, information and progressions. If there are any
flaws in a program, the Analyzing Perfectionists will uncover them and
provide appropriate resolutions. When they express emotions, they more
easily express frustration, discontent or disparagement than happiness,
excitement or praise.
Summary: These three personality types are more flexible, slower-paced and
need step-by-step processes. They seek stability and routine, and usually
are not prepared to make a decision on the spot. Their preference is to
process information in their own minds, at their own pace. They avoid
interpersonal conflict and may become withdrawn and stubborn as their
discomfort escalates. They don't see the need for the conversation and would
prefer everyone "Just come to work and do their job - then there would be no
conflict." Use these personality types to your advantage by assigning them
to work on routine or inefficient detail processes or procedures. Motivate
them in the workplace by praising their consistency, accuracy and teamwork.
Appreciating the differences of your team members, and the value of their
distinctions, makes for a more comfortable work environment. Let each of
them know how you value their strengths, and work with them to use those
strengths. This will have a positive impact on your bottom line results.
ABOUT THE AUTHOR
Shari Frisinger, corporate trainer, consultant and speaker, helps companies
with management, communication and teamwork challenges. Shari is author of
the forthcoming book, "Communication Replugged," which is based on nearly 10
years of research on how effective communication can lead to exceptional
leadership and teamwork. As President of CornerStone Strategies LLC, she's
worked with companies of all sizes, including Pfizer, General Mills and
Johnson & Johnson. Hire her for your next speaking or training programs;
visit www.cornerstonestrategiesllc.com or call 281-992-4136.
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