____________________
Guest Column
Does Your Company's Planning Have Strategic Intelligence?
By Ron Price
In the realm of personal development, it is widely accepted that people have
emotional intelligence, which is defined as a balance between self-awareness
and social awareness. Companies have an "intelligence" too. And the
definition of emotional intelligence that we use with individuals is an apt
metaphor for what helps an organization be strategically intelligent.
Self Awareness + Social Awareness = Emotional Intelligence
Company Self Awareness + Marketplace Awareness = Strategic Intelligence
Strategic intelligence within an organization is the company's ability to
understand both itself and environment in which it "lives" so that the
company can connect with others to achieve goals of common interest.
Unfortunately, many company leaders say, "We did strategic planning three
years ago. We don't see the need to do that again." These people are
thinking about creating a notebook. They aren't thinking about maintaining
this strategic intelligence about who they are and how they fit into their
environment. They lack a framework for understanding and developing
strategic intelligence.
Company Self Awareness
"Company self awareness" is about understanding your company's vision,
mission, values, strengths, limitations, goals and plans for future success.
It is having these so well defined that each employee is connected and
motivated to do their best work for the organization.
However, this is only half of true strategic intelligence. The other piece
is matching your company self-awareness with marketplace awareness that is
in-depth, accurate and timely. Strategically intelligent companies know
their customers, competitors, industry trends, future technologies, and a
whole host of other factors that are critical to their continued success.
It is the depth, accuracy and timeliness of this information that allows
these companies to connect effectively and profitably with the world in
which they "live".
If you want to develop this kind of strategic intelligence in your
organization, consider the following suggestions:
1. Deliberately identify and discuss the issues that are going to have the
greatest impact on your future business performance.
You need to understand the organization at many different levels. Ask
yourself, "Why do we exist as a company? What are we good at? What are we
not good at? What matters most to us in our vision, values, and goals?
What are we doing well? Where we can continue to improve? What specific
issues do we need to address? What are the parts (people, core
competencies, resources) that make up our whole? How can we re-arrange or
leverage these parts for greater results?"
Then, consciously and deliberately work to understand the world in which
your business exists. This includes understanding trends, such as
demographic, economic, environmental, technological, and regulatory trends.
You also need to be aware of what's happening with your customers and their
businesses. Don't just think about the trends that impact your business;
also think about the trends that impact your customers' businesses. The same
is true with competitors-what can you learn about their focus, direction and
probably future? To develop strategic intelligence, you need to constantly
be thinking about these factors, testing and either re-affirming or altering
past assumptions.
2. Have the right people involved.
In most organizations, developing strategic intelligence requires that you
have everybody involved at some level. Sometimes, because of the vision and
the charisma of the leader, the process of developing strategic intelligence
will be more top down. With other organizations, because of their
diversity, their various areas of expertise, or for other reasons that may
play more to the organization's culture, it is more important for that
strategic intelligence process to be driven bottom up, where the front line
people are collecting data and pushing it up the organization. There isn't
one right way to do it, but there is a cultural way to do it based on the
individual organization and what's going to help them develop their highest
level of internal and external awareness.
In all of this, it's important to have the right people involved, and that
means the people who have the responsibility to execute on a plan. You also
want to involve the people who reflect the values that are most important to
the company. Political accommodation is never a good reason to include
somebody in the development of strategic intelligence.
3. Determine the right planning cycles for your business.
Different businesses have different planning cycles. There are times to
dream and plan intuitively, then times to think more analytically and,
finally, times to plan with specificity and pragmatism about what to do
next. Each of these has its own rhythm, and it's important for the
organization to develop a sense of rhythm for each kind of planning.
It is also important to have a system in place to track the implementation,
execution, and relevance of your plans. Just as if you had your own stock
exchange that you're watching daily, there should be a system of tracking
your performance that helps you maintain a current and relevant strategic
intelligence.
Your Strategic Intelligence Determines Your Future
Ultimately, strategic intelligence is maintaining a dynamic awareness
between understanding your business and its relation to everything in the
world that impacts it. It is a constant cycle of learning, thinking about
what you've learned, and then creating or revising plans. You can no longer
think about it once a year and call it "strategic planning." If you're not
developing your strategic intelligence all the time, things are probably
changing beyond the scope of your awareness. So start developing your
company's strategic intelligence today - it's one great way to ensure your
company survives in the future.
|