Posted April 27, 2009
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Transportation

DHL Express upgrades online tracking experience

• DHL is the only major Express company to use enhanced functionality of internet tracking system with state-of-the-art technology
• Greater usability with access to 40 languages

Bonn, Germany – DHL Express, the world’s leading express and logistics provider, is launching an upgraded internet tracking service, which provides customers with enhanced tracking options for their shipments. The tracking results now incorporate numerous usability enhancements and features taken directly from customer feedback captured in extensive online surveys.

One of the main improvements it provides is the ability to quickly switch from a summary view of all results to a detail view for a specific shipment when tracking multiple shipments at once. Using the state-of-the-art Ajax methods (Asynchronous JavaScript and XML technology), the customer can switch between summary and detail view without having to reload the page. This means the customers can get the answers they want much faster. DHL is currently the only major express company to use these features on its tracking website.

Designed to save a significant amount of time, customers can also request e-mail or SMS notifications that inform them of relevant status changes to their shipments directly from their tracking results. To further enhance usability for customers around the world, the tracking system is also being launched in 40 languages.

Simon Erdmann, Vice President Global eCommerce DHL Express commented on the launch: “Online tracking has become an important aspect of shipping for both businesses and private consumers. For various reasons, customers want to be able to see where their shipments are and from wherever they are, anytime. Our aim is to provide customers with well-designed and reliable tracking services that are fast and offer useful features. The new design creates a faster and richer user experience as well as utilizing functionality supported by the newest web browsers.”

Another newly added feature is context targeted add-on information. This allows the DHL country organization to include information relevant to the shipment the customer has tracked directly in the tracking results. For example, it is currently being used by DHL Japan for all shipments tracked on dhl.co.jp with destination US to inform customers on the DHL2US program, which offers special shipping conditions on transatlantic routes.

Simon Erdmann, added: “Providing the best customer experience will always be one of our highest priorities and we are confident that our customers will benefit from these features.”

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