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Guest Column
Faster Profits in Slowing Economies
by Don Schmincke
You cut, slashed, and hammered costs till your knuckles bled. Now what?
Is there another, perhaps faster, way to grow profits?
Research of successful companies find profits grow faster in challenging
times with approaches contrarian to typical slash and burn methods. Some of
these approaches have ancient roots. It's not the first time organizations
have encountered threats to their survival.
And it won't be the last. But managing through this current episode may
require to you to reconsider the typical approaches we so often use.
Analyzing 5,000 years of management history reveals a few insights that
prove valuable in helping us thrive. These contrarian methods prove
profitable by companies using them even today. Adding them to your arsenal
may be the best decision you make. What can you do to learn from these
leaders?
Stop retrenching. Strike instead. Historically, economic downturns show
winners don't retrench out of fear, but strike early. They accelerate their
business by taking advantage of the fact that now their competition weaker
than ever. But striking takes two things: strategy and passion. Do you have
a strategy? Are you sure? Studies find that most strategic plans end up
being mere tactics. Avoid this mistake by:
1) Calling a meeting with your staff.
2) Laying out your strategic plan.
3) Probing and challenging the assumptions. Does the plan show how you shall
outmaneuver the competition? Does it show what position you seek in the
competitive landscape? Or how you will exploit competitor weaknesses?
Getting strategy is only half the battle. What about passion? Our brains
light up when we see something inspiring. Touchy-feeling mission statements
are out. Sagas that inspire perseverance, unselfishness and sacrifice for
the strategic win are in. It's not a new idea. It's been used for centuries.
But we don't teach the crafting of stories anymore.
1) Have you captured your strategy into a compelling saga?
2) If not, condense your winning strategy into language that inspires
passion for the strategic result.
3) Then edit and re-edit. Remember, it's about crafting not analysis.
Hire the brave, not the desperate. Samurai training found that cowardice
stops leaders from challenging the status quo, holding others accountable,
and exposing weaknesses. Cowardice hinders decisive action by stopping the
essential act necessary to accelerate profits and survive a recession - tell
the truth.
Cowardice eats truth.
Lack of truth eats profits.
Telling the truth can upset people, and desperate people don't dare risk it.
But organizational cultures that promote bravery, and the speed of execution
that comes from it, love it. It drives accountability to new levels. The
alternative of keeping the truth at unspeakable levels only produces
collateral damage like:
· Accumulating dead-weight of marginally performing employees
· Avoiding the real issues thwarting meaningful change and profitability
· Sticking with doomed projects far too long
Strengthen your organization and enhance competitive advantage by enrolling
and inspiring bravery.
Group think is good. We've been trained to feel that if everyone thought
like us it would be a bad thing. In some cases that's true. But fast
companies train their employees to think alike; they train them to think
like a CEO.
Do your employees know how every decision affects the balance sheet? Field
experience finds that employees placed in simulations where they have to run
a company achieve new levels of understanding. With a balance sheet and a
P&L statement in front of them, employees realize how every decision
requires movements of cash. New perspectives forge as they have to decide
how to go to market. What price? How much volume? Where do we advertise?
Choices for growth and expansion become visceral AND real.
Not surprisingly, these employees go back to their jobs with fresh insights
on how their actions affect cash flow. They find money. They detect waste
and inefficiencies. Opportunities for improvement surface which help
companies needing to accelerate profitability.
Say "no" to customers. Ancient battles were often won by knowing where to
strike, and where not to. There was an interesting story about Southwest
Airlines. Co-founder of Southwest Airlines, Herb Kelleher received a
scathing letter from a passenger criticizing how they made jokes during the
safety instructions required by the FAA. Fun is a key value at Southwest,
and humor helps us pay attention versus falling asleep during these standard
reviews. This particular passenger was not amused. Kelleher wrote back a
one-sentence letter: "We're going to miss you."
How many times do you try to do too much for too many? Such mistakes stretch
resources, distract strategic focus and decimate morale. Instead:
1) Assess what the Return-on-Energy (ROE) is for your customer segments (how
much profit customers bring for the total cost of selling and servicing
them).
2) Identify those clients whose ROE is minimum or, gasp, negative.
3) Start writing "We're going to miss you" letters.
Eventually, and hopefully soon, we'll all emerge from the recession. Until
then, don't hesitate to act now to accelerate your business. Remember,
retrenching and waiting for it all to pass only gives your competition an
opportunity to outrun you. Take the lead. Just because times are slow,
doesn't mean you have to be.
A dynamic speaker and author, Don Schmincke, began his career as a scientist
and engineer. After graduating from MIT and Johns Hopkins University, he
spent decades researching and applying anthropology and evolutionary
genetics to management theories. He authored the bestseller The Code Of The
Executive and High Altitude Leadership with co-author Chris Warner.
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