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Guest Column
Three Strikes and You're IN! How a Love of Baseball Helps Improve Workplace Productivity and Profit
By John Schaefer
Baseball is a simple game, not easy, but simple if you just understand the basics. Okay, you're wondering what could baseball possibly have to do with recognizing employees and getting high performance in the workplace? Here's a story that will bring this home.
Mike was born with a baseball glove on his hand. Looking back, he can't
remember a day he didn't think about playing ball or watching his heroes on
TV. At nine, then the smallest and fastest guy on the team, he caught a fly
ball at the right centerfield fence and threw out a kid tagging up from
second. At 12, Mike was the biggest guy out there and as a pitcher, struck
out 17 batters in one game. The final play was a grounder back to the
mound, so he assisted on the 18th out, too. They lost the game because he
walked a few guys, but still got the game ball (remember, this was little
league!).
Well, as it tends to happen, Mike's pro career never materialized, but he's
still a huge fan and enjoys an annual ritual of going to opening day every
spring. This year his buddy got them front row tickets on the right field
side; Mike brought his glove in anticipation. The first pitch in the top of
the ninth was a tailing line drive that was curling toward the stands. Mike
instinctively stretched over the wall with fans on both sides scurrying in
every direction and then heard a loud SMACK of leather on leather! In what
seemed like an eternity, he pulled back his glove and found the prize.
Immediately Mike turned and held the ball up to the roaring approval of
3,000 fans above. It was a moment he'd dreamed of since he was a kid and
will never forget. He didn't find out until later that they showed his
catch twice in slow motion while the announcer espoused the virtues of
bringing your glove to the ballpark. "Now there's some great glove work by
the veteran, Bob!"
Okay, so you're still wondering what Mike's love of baseball and his lucky
catch have to do with employee recognition and workplace performance? Well,
there are five significant lessons we can take from his story:
1. Training - Be prepared to make the play. Mike spent his whole life
learning the skills to make this catch. Not only that, he was ready with
his glove on, was still paying attention in the ninth inning and had the
instinctive ability to make the play of this level without thinking. A well
trained, focused, present and capable workforce will not only make more
plays, but will have fewer accidents, waste less material, break fewer
pieces of equipment, demonstrate more cooperation, achieve better
productivity and make your firm a lot more money.
2. Practice - Looking back, Mike realized just how many hours he practiced
the skills that ultimately made his reactionary catch possible. It was a
backhand play on a fast moving baseball. Only well-practiced employees will
be ready to instinctively do the right thing under pressure. Those few
milliseconds of indecision that separate the well-intentioned rookie from
the well-honed expert could make all the difference between a catch and a
costly incident. Lost time accidents, injuries and equipment damage due to
inexperienced employees continues to be one of the most expensive and
wasteful areas for many companies.
3. Attitude - Have the confidence to go for it while others pull back or
duck. Anybody can bare hand a little pop foul, but to snag a tailing liner
you've got to have a combination of experience, confidence and guts.
Employees who feel valued and respected are more likely to put in the hours
and the effort to be really good at what they do; not because they fear
being fired if they don't, but because they like you, appreciate the company
and want be a part of a winning team. They're also a lot less likely to
take their skills to your competitors when things get tough.
4. Recognition - When Mike turned to the stands and held up the ball, just
imagine how it felt when thousands of cheering fans came to their feet in
approval. Giving immediate, appropriate and genuine recognition when an
employee takes a chance and it pays off is one of the most valuable things a
supervisor can ever do. When your management team is ready, aware and has
the tools at hand, this is not only easy, but soon becomes and habit that
transcends the entire organization. Most people underestimate the value of
an honest, timely pat on the back when it's deserved. If your team is a
well-oiled machine, your supervisors will have more time to concentrate on
opportunities to use recognition, because so much less time is being wasted
on recruiting, training, and coaching of new employees due to higher than
necessary turnover.
5. Share the Glory - While Mike made the play, everybody around him seemed
to enjoy sharing in the moment almost as much as he did as the high-fives
ensued. Let's face it, there's only so much time in the work day for
celebrating success and handing out recognition. The best managers realize
this, so they make sure that as many peers as possible get to participate in
each recognition moment. When other team members see how often it happens,
they share the love and look forward to their turn. Team-based recognition
is a great way to foster camaraderie and keep everyone more focused on the
job at hand.
So how about that; Mike's love of baseball and his story really do carry the
secret to optimizing your employee's performance and your company's bottom
line. All you've got to do is hire good talent, show them you truly love
and respect them, get out of their way so they can be the best they can be,
allow them to take calculated chances to improve the company, and be there
instantly and in force to congratulate them when they succeed.
What if you could create an environment in your workplace where this
happened regularly . . . on purpose! Its fun, it's easier than you think,
and it won't cost any money. As a matter of fact, it'll make you money, and
you'll be able to prove it to the CFO!
About the Author:
John Schaefer is a consultant with more than 20 years of experience helping
companies realize and react to the employer/employee disconnect. He is the
author of "The Vocational Shrink - An Analysis of the Ten Levels of
Workplace Disillusionment," as well as "The Vocational Shrink The Game and
Manager Training Program "Why Should Supervisors Care?"" For more
information, please visit: http://www.VocationalShrink.com or call 888-646-6670.
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