TORONTO - Ascent Learning + Development Inc. and Stem Consulting have joined forces to launch an integrated training solution providing their clients with numerous benefits. Clients report increased operational efficiency, improved staff retention, bottom line profits and increased guest satisfaction scores as a result of their program.

This unique concept is best suited for organizations wishing to link learning solutions throughout all levels of their operation including front line and back of the house employees with the leadership team. Daniel Copeland, HR Manager, The Hazelton Hotel Toronto was impressed; "Ascent and Stem assisted us in opening internal communication and building a united team while focusing our energy toward providing extraordinary service. Their process of working with the management and front line team concurrently allowed us to improve overall performance and communication. Their unique approach and strong understanding of the hotel industry set their program apart from other training and performance projects."

Both trainers collaborate with the client beginning with an in-depth needs assessment in order to recommend and implement a customized training solution. "It starts with effective leadership" explains Jane. "With many training programs there is a missing link between what is taught at the front line and how it is supported by management." "The act of training both groups concurrently improves implementation and retention of the skills and a better return on investment." adds Eva.

Both Toronto based facilitators have practical experience and impressive credentials including an MBA, Certificate program in Hospitality Strategic Management at Cornell, CSP (Canadian Sales Professional), a certificate in Adult Training & Development from U of T OISE, licensed practitioner with Insights and Facilitation First.