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Thursday October 14, 2010

Ted Talks

Peter Haas: Haiti's disaster of engineering

"Haiti was not a natural disaster," says TED Fellow Peter Haas: "It was a disaster of engineering." As the country rebuilds after January's deadly quake, are bad old building practices creating another ticking time bomb? Haas's group, AIDG, is helping Haiti's builders learn modern building and engineering practices.

Book Review

How To Hire An Honest Staff
Expert Reveals Key Tips For Managers

It’s not just hard finding good help these days -- it’s hard finding honest help, too.According to the U.S. Chamber of Commerce, approximately 75 percent of all employees steal from work in some way. What’s worse is that about 30 percent of all corporate bankruptcies are a direct result of employee theft.



Gabrielle Chevalier of Solutions 2 Go tops 12th annual PROFIT W100 ranking of Canadians who found success despite tough times

TORONTO - The women of the PROFIT W100 have been through it all—including a nasty recession—and have honed their business skills in the process to come out the other side as formidable business leaders. Take Gabrielle Chevalier of Mississauga, Ont.--based Solutions 2 Go Inc., a video game distribution firm that has grown to become the biggest in North America.

Social Influence

Laurier hosts panel discussion on Sri Lankan Tamil refugees

WATERLOO – Wilfrid Laurier University is hosting a panel to discuss the mass arrival of Sri Lankan Tamil refugees in Canada this past August. The event takes place Monday, Oct. 18, from 7 p.m. to 9 p.m. in the Senate & Board Chamber.

Digital Age

Canada Research Chair from Ryerson says "Canadians not ready for emerging digital society"

Toronto - Events are planned across the country for Canada's National Science and Technology Week (NSTW) from Oct. 15 to 24, celebrating the theme of Curiosity to Understanding: Past, Present and Future. But a leading expert in the emerging digital economy says Canadians have yet to acquire skills needed to be ready for the future.

Health and Wellness

Sunnyside Wellness Centre Grand Opening and Wellness Expo

Waterloo Region - The Sunnyside Foundation will host the Grand Opening of the Sunnyside Wellness Centre on Saturday, October 16, 2010 from 10 a.m. to 2 p.m., at the Sunnyside campus, 247 Franklin St. N., Kitchener. The Wellness Centre, specifically designed for older adults, is the first of its kind in the area. Admission and parking are free.

Social Entrepreneurship

CIRA announces streamlined .CA registry system for improved customer experience

OTTAWA - It is now easier for Canadians to register and maintain their .CA domain names. The Canadian Internet Registration Authority (CIRA) today launched its redesigned and streamlined domain name registration system, the system that enables Registrars - the companies that register domain names - to communicate with the .CA registry database.

Executive Protection

Manulife Financial announces Executive LTD™ : Enhanced Disability Protection for Executives and Professionals

WATERLOO - Manulife Financial is introducing Executive LTD™, an innovative enhanced long term disability program designed to protect executives and professional employees. This meets the needs of Advisors and Employers seeking disability coverage to help close the income replacement gap for many higher income earners. Employers seeking a way of improving the long term disability programs they offer key employees now have a new option available for their group benefits plans.

Mining Rescue

Statement of the ILO Director-General on the Rescue of the Chilean Miners

Chile - It is an emotional moment as the rescue of 33 Chilean miners proceeds and the world breathes a sigh of relief and admiration. Both as Director-General of the ILO and as a Chilean, I share joy of millions of people all over the world at the return of these heroes from the depths of the earth.

Guest Column

Keeping Up With The Vigilante Consumer
by Patricia Fripp

· If you increase customer retention by just 5%, your profits will increase 100%. · U.S. population growth is projected to be only 1.1% in the next twenty years. · Disposable income in the US is growing only 2% every year. · U.S. businesses will invest more than $1 billion this year on computer technology -- just for customer service departments.

These interesting bits of information basically mean that the number of customers is dwindling. This is why customer service is today's competitive advantage. If we don't have masses of potential customers, we better keep the ones we do have happy -- even ecstatic.

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