../Morning Post
Posted October 12 , 2010
Letter from Ombudsman

Annual Report 2009-2010 - Office of the Taxpayers’ Ombudsman

Ottawa - From J. Paul Dube; I am pleased to announce that my second annual report has just been tabled in Parliament by the Minister of National Revenue. This report highlights the achievements of my office during our second year in operation as we work to ensure taxpayers and benefit recipients receive the professional service and fair treatment they are entitled to from the Canada Revenue Agency (CRA). This report covers the period from April 1, 2009 to the end of our second fiscal year on March 31, 2010.

My position as Taxpayers’ Ombudsman was created to enhance CRA accountability, improve service to the public, and provide taxpayers with assurance that they will be treated professionally and fairly. My vision for my office is to see it recognized for its expertise in promoting fairness and helping the CRA provide the highest quality level of service.

In our second fiscal year, the Office continued efforts to increase Canadians’ awareness of the Taxpayer Bill of Rights and the role of the Taxpayers’ Ombudsman. We established appropriate and productive relationships with stakeholders, helped resolve taxpayer complaints, and investigated systemic issues.

I look forward to continuing to build bridges between stakeholders and the CRA in an effort to improve the service to, and treatment of, Canadians.

To read the Annual Report 2009-2010 and for information on current issues being reviewed by the Office of the Taxpayers’ Ombudsman, visit www.taxpayersrights.gc.ca.

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