Cochlear Embraces Digital-First World with OpenText
WATERLOO - OpenText announced that Cochlear Limited, the market leader in implantable hearing solutions and one of Australia's most lauded companies for world-class product design and technology, is implementing OpenText Content Suite to improve operational efficiencies and agility, whilst minimizing cost and helping to ensure compliance.
Headquartered in Sydney, Cochlear has 20 offices and 2,700 staff around the world and distributes its implantable hearing solutions to over 100 countries. As a fast growing, global company, it was facing significant challenges in managing the reams of information being produced in different formats across the business from both inside and outside the organization.
As Dr. Mark Cotterell, Information Architect for Cochlear, explained, "Cochlear's dependence on many disparate content repositories and the use of e-mail for collaboration was recognized as a major impediment to operational efficiency. More importantly, this environment was a major barrier to embracing digital and maximizing the value of information. Cochlear has turned to OpenText to share the journey towards digital transformation."
The implementation of OpenText Content Suite provides a technology base for Cochlear to improve the lifecycle of information across the organization from capture, classification and management to retention and defendable deletion, while helping to address the challenges faced by a complex and dynamic regulatory landscape.
"By fully exploiting Content Suite's capability, we will be able to move away from the paper-based processes of managing content in folders, in effect a digital filing cabinet, and move to a digital-first world. Our staff will be able to quickly access information in the business context they require. The solution will be a 'one-stop shop' for documents driving our business processes," commented Dr. Cotterell. "This central repository is beginning to make it easier for work areas to share ideas and improve collaboration. We are deploying the full capability team by team to embed the behavioral changes that will result in our globally distributed staff and partners being much better connected. This will enable the improved flow of information through our business processes and ultimately help us innovate as a business."
Facing the exponential growth of data, the cost profile of storing, backing up and finding information would become tremendous. With OpenText Content Suite, Cochlear aims to reduce overall storage and management costs. The organization can archive low-value data, as well as delete it. Significantly, the solution provides proof of this deleted information. As a Class III medical devices company, dealing with tightly regulated information, Cochlear needs to provide such a level of transparency for compliance. OpenText Content Suite will enable Cochlear to automatically implement standard policies over the way content is classified, managed and retained; which will reduce cost whilst mitigating risk for the organization.
"Given the nature of our industry, we must ensure the absolute integrity of our information," continued Dr. Cotterell. "Information must be accurate and provide a full, valid history of our actions and business processes. OpenText Content Suite enables that visibility and traceability into everything that has happened in the system so we have complete confidence in our compliance."
Content Suite is part of OpenText's Enterprise Information Management (EIM) strategy, which enables organizations to discover and manage information to spur growth and innovation across their organization. Consisting of five comprehensive and integrated product suites, OpenText's EIM strategy delivers a unified developer platform, engaging and consistent user experience and deep integration across suites to enable comprehensive information flows across the extended enterprise.