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Guelph Hydro receives high marks on provincial scorecard

Exceptional results achieved in reliability, telephone response times, billing accuracy, energy conservation and supporting renewable energy in the community

Guelph - The Guelph Hydro Electric Systems Inc. 2014 Scorecard, released last week by the Ontario Energy Board, reveals that Guelph Hydro continues to be a stable and financially strong electricity distribution company and is performing extremely well against provincial targets with exceptional results achieved in reliability, telephone response times, billing accuracy, energy conservation and connecting renewable generation in the community.

The Scorecard for Ontario's Electricity Distributors measures how well Ontario's electricity distributors (utilities), such as Guelph Hydro, are performing and provides consumers with a way to assess for themselves the value of the services they receive from their utility.

The Scorecard includes traditional metrics for assessing a utility’s service (frequency of power outages, financial performance and cost per customer, etc.) as well as metrics that directly reflect the customer experience (telephone response times, bill accuracy, public safety, first contact resolution, etc.)

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