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Enhancing the Patient and Family Experience at St. Mary’s General Hospital

Kitchener – As part of its commitment to becoming the safest and most effective hospital in Canada, characterized by innovation, compassion and respect, St. Mary’s General Hospital is continuously working to enhance the care and experience of our patients and their families. Some of these efforts will be highlighted at the hospital’s Annual Community Update on Thursday, November 12.

“Our goal is to ensure that every interaction with our patients and families exceeds their expectations for safe, high quality and compassionate care,” says Barbara Guidolin, Vice President, Patient Services and Chief Nursing Executive.

“We are enhancing opportunities to involve patients and their loved ones in their care,” adds Lydia Chudleigh, Vice President, Quality and Performance Management. “We are encouraging them to be active participants in helping us do better when we fall short, and to help us to focus our priorities for the future.”

Presentations will include:

• Patient and family feedback and engagement – How we invite, track, respond and learn from the input of patients and their loved ones. Hear how to share your thoughts and experiences and how we are now using technology to gather timely feedback at the bedside.
• When we miss the mark – How we involve patients and families to understand opportunities for improvement. Hear from a patient who helped us reach a new level of patient engagement.
• Patient and Family Advisory Council – How patient and family members on this newly-formed council will provide their perspective as we make important decisions at St. Mary’s.

Also, at the Annual Community Update, Dr. Yves Leclerc, Lead for Cardiovascular Surgery at St. Mary’s, will be honoured with this year’s Lackner Award for Medical Excellence. Dr. Leclerc was nominated by staff and physicians for his compassion, expertise and devotion to the program. Dr. Leclerc is known for his humility and for going the extra mile for patients with no family support, whether it’s taking them for walks or buying them clothes. He has also done extensive mission work in Africa, China and many other countries, where he volunteers to share his knowledge with fellow surgeons and help set up new cardiac programs.

Thursday, November 12
Heasley Hall - St. Mary’s General Hospital, 911 Queen’s Blvd, Kitchener
7:00 p.m. Refreshments
7:15 p.m. Presentations
Reception to follow. Free parking in visitor’s lot
RSVP to kmccrae@supportstmarys.ca or call 519-749-6536

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